This agreement is between Web Widgets Ltd and the Reseller as stated in Schedule A below.
Web Widgets Ltd will provide the following:
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Rebranded content management system
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Rebranded domain registration system
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Rebranded website transfer wizard
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Rebranded free website builder wizard
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Rebranded login page with password reminder
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Rebranded FAQ page
- All outward emails assume identify of Reseller
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Rebranded invoice headers
- Optional integrated accounting system
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Integration to most payment gateways
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Discounted domain registration fees
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Discounted hosting prices.
Fees
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The Reseller agrees to pay a one-time setup fee as specified in Schedule A.
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The Reseller agrees to pay Web Widgets a fixed percentage of the standard retail hosting fees as specified in Schedule A.
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The Reseller must host at least one website with Web Widgets Ltd at full retail hosting price. This website is used to provide your customers with a login page, FAQ, domain registration, free trial etc. You may integrate this into your existing website hosted with us.
Exclusivity / Continuance
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This agreement is not exclusive.
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The Reseller may not sell nor transfer their reseller rights to a third party without Web Widgets' permission.
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This agreement will continue so long as the reseller pays all hosting, domain renewal and design fees within 30 days of invoice. No design fee will be charged without prior agreement by email.
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Should the Reseller not pay all hosting fees within 30 days, Web Widgets will continue to host all their customers websites for a further 30 days in good faith. Should all fees not be cleared by this time, then Web Widgets reserves the right to contact the Reseller's hosting customers and offer a direct hosting relationship.
Duration of Agreement / Termination of Agreement
End User Customer Hosting/Domain Fees
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The Reseller may determine their own retail domain registration fee.
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The Reseller may determine their own retail hosting fees. If the Reseller uses our integrated accounting system, then these hosting fees must be a multiplier of standard retail rates, eg. the same as ours or 10% more or 20% more etc.
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Lower hosting plans can be excluded if required.
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If using our integrated accounting system, the end user will see only the account types and hosting fees decided by the Reseller.
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If the integrated accounting system isnt used, then no fees will be indicated to users except the domain fee.
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Where the Web Widgets accounting system is used, the advertised retail hosting fees will not be changed without agreement from both the Reseller and Web Widgets, such that the agreement is satisfactory to both parties. Web Widgets reserves the right to charge a reprogramming fee if the new fee structure is not easily attained.
Methodology for Support
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Web Widgets uses the train the trainer approach.
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The Reseller accepts all customer support requests directly.
- The Reseller responds to the customer directly.
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The Reseller makes a suitable effort to use their training knowledge and Web Widgets' FAQs to answer customer questions.
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The Reseller poses their question to the Web Widgets help desk when necessary.
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Web Widgets' help desk escalates the request as necessary.
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Web Widgets provides an answer to the Reseller within one business day
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In the case of any web design services or domain expirations, Web Widgets' staff may initiate calls directly to the end customers to maximise communication and minimise any damaging association with Web Widgets.
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The Reseller may use any graphic designer they choose.
Payment of Hosting Fees
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The end customer must pay their first hosting fee before their website can be made live.
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The customers' hosting fees are calculated automatically by the system based on the site's live status and account type.
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The discounted reseller hosting fee component is calculated and billed at the exact moment a customers retail hosting fee is charged.
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Web Widgets' statements are sent on the first business day of each month.
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Payment of reseller fees are payable by direct bank transfer only.
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Payment of reseller fees is required before the first business day after the 20th of the month.
Bad Debts
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The Reseller may apply a maximum of one months credit note for hosting to customers who have been taken offline and who have not paid their bill within 90 days. Credit notes will be discounted against current month reseller fees. It is the Reseller's duty to ensure that bad debtor websites are taken offline forthwith. If funds are later recovered from the bad debtor, then the credit note will be reversed.
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The Reseller may withhold amounts which are subject to a customers bad debt, where that site has been taken offline.
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A 20% p/a finance rate is applicable on fees paid late, backdated to the 20th of the month following invoice.
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If fees are paid 30 days late, then this agreement is immediately void, and termination clauses come into effect.
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Web Widgets is entitled to seek reimbursement for any reasonable costs required to recover bad debts.
Process for Design Fee Quoting and Payment
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The Reseller will use our automated quotation tool to determine a base price and generate detail for the customer explaining process.
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The Reseller will obtain confirmation on price by email for unsure items.
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The Reseller will specify in all quotes that The design does not belong to the customer until the fee is paid in full.
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Web Widgets will object to or modify a quote if the terms have changed before design work proceeds. Web Widgets will always provide communication to explain any changes to customer requirements.
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The Reseller is obligated to acquire a 33% deposit on all design jobs, or to pay the 33% deposit to Web Widgets.
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If the customer is unhappy with the design work, and cannot be satisfied, then the customer does not need to pay the remaining 67%. Any design work remains the property of Web Widgets Ltd until paid in full.
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The Reseller must bill the customer for the remaining 67% of the job's cost before making a website live.
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The Reseller only needs to pay Web Widgets these amounts upon receipt of invoice as per hosting payment terms.
Free Sites and Choice of Account Types
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The Reseller is entitled to several free test websites (for testing only, they may not sell or offer any actual product or service).
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The Reseller must select the most appropriate hosting account within 30 days if the customer exceeds the limitation terms of their current hosting account. Web Widgets may direct the Reseller to charge their customer for excess hosting fees.
Confidentiality Agreement
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The Reseller will obtain access to confidential information including administrative functions, internal processes and procedures, trade pricing and other information deemed commercially sensitive. This information must be treated with utmost confidentiality.
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The Reseller must not disclose to any third party any information or software marked as confidential or deemed commercially sensitive in ordinary business practice.
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Staff of the Reseller must be bound by a suitable confidentiality agreement. The Reseller is legally responsible for any breaches of confidentiality by their staff.
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If the Reseller has Web Widgets' confidential information or software installed on their own computers, then the Reseller must take effective measures to prevent unauthorised access to such material.
Schedule A
Reseller Company Name: ___________________
Reseller Contact Name: ___________________
Reseller Phone: ___________________
Reseller GST/ABN/Tax Number: ___________________
Reseller Notification Email: ______________________
Reseller Web Address: ______________________
Geographical Region (Non exclusive): ___________________ (Eg. Waikato, LA, London)
Industry Classification (Non exclusive): ___________________ (Eg. Web designer, non exclusive)
Allow customer referral scheme: NO
Use integrated accounting system: NO
Reseller Fees
One-time Reseller Set-up Fee: NZ$1000 + GST
Minimum websites hosted at full rate: 1
Percentage of standard retail hosting: 75% in NZ$ (Payable monthly by the Reseller)
Trade price for domain registrations: $25+GST per year
Retail price for domain registrations: $33+GST per year
Signatures
Please initial every page, and sign this one.
Signed on behalf of Web Widgets Ltd:
Name: ______________ Title: ________
Signature: ______________ Date: ________
Signed by the Reseller:
Name: ______________ Title: ________
Signature: ______________ Date: ________